How can we help?
Get help with an order, your account, the GoDeli app or a restaurant workspace. Include your order number when contacting us about a specific order.
Quick answers
If the answer below does not solve the issue, email us with the account phone or email, order number and a short description. Do not send full card details or passwords.
Where can I see my order status?
Open GoDeli and select the current order. The status changes as the restaurant accepts, prepares and hands over the order. If the status has not changed for an unusual amount of time, contact support with the order number.
Can I cancel or change an order?
Cancellation depends on the current order status. Check the order screen first. Once the restaurant begins preparation, cancellation or changes may no longer be possible. Contact support promptly if something is wrong.
How do I request a refund?
Email support with the order number, date and reason. We will review the request with the restaurant or payment provider. Approved refunds are normally returned to the original payment method; bank processing time may vary.
How do I delete my GoDeli account?
Email info@milisal.ru from the address associated with the account and write “Account deletion” in the subject. Include the phone number used for the account. We may ask you to verify ownership before deletion. Data required for legal, fraud-prevention or accounting purposes may be retained for the required period.
I cannot sign in.
Confirm that the phone number or email is entered correctly and that your device can receive the verification message. Restart the app and try again. Never share a one-time verification code with another person.
I work at a restaurant and need GoDeli Pro access.
GoDeli Pro access is provided to authorized staff of participating restaurants. Ask your organization’s administrator to add you to the appropriate location, or email support with the restaurant name and your role.
How do I report a safety or security issue?
For urgent food or delivery safety concerns, contact support and the relevant local emergency service where appropriate. To report a technical security issue, email info@milisal.ru with steps to reproduce it. Do not include sensitive personal data unless necessary.
We’re here to help.
Support requests are reviewed in the order received. Give us enough context to identify the issue, but never send passwords, verification codes or full payment-card details.